Refund policy

At MiniBoiler, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return or refund within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Items damaged due to misuse, neglect, or improper handling
• Items returned after the 30-day return window

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method
• Refund processing time may take 5–10 business days, depending on your bank or payment provider

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

If you received a defective or damaged item, we will gladly replace it at no additional cost. Please contact us before returning the item.

5. How to Initiate a Return

To start a return, please contact us at:
Email: support@miniboiler.space

Include your order number and reason for return. Our support team will guide you through the next steps.